FAQ

If you have any questions about the best Netflix series or about the recipe for a salmon poke bowl, sorry but you’re in the wrong place !

On the other hand, if you have any questions about my creations, your Cénélia bag, its care or your order, it is here ↓

 

Where can I find the Cénélia in a shop to see them "IRL"?
🇫🇷 In metropolitan France :

I welcome you to the Appartement Cénélia in Pau by appointment : the showroom has just opened its doors in the heart of the village of the creators of La Forge Moderne, come and discover it !
We will have the pleasure of sharing a nice moment of conviviality over a coffee, a lemonade, or a small aperitif depending on the time of day !
It will also be an opportunity to introduce you to my universe, my inspirations, the history of the brand as well as the exclusive collections just released from the workshop 😉

At Casa Beroya, an incredible concept store created in an authentic Béarnaise barn renovated by Anne Gastineau. In this atypical place, furniture and decorative accessories recreate the spirit of a family home in an eclectic style. Between juice bar, tastings and art and craft exhibitions, this unique place, hip and cosy, is the perfect place to get inspired, savour the moment and find the best of the trend of the South West France !

In Touraine, 6 Place de l’Hôtel de Ville in Loches, in the eco-responsible concept store Le Dressing d’Estelle.

☀️ In Martinique :

At Poopéis in Petit Bourg – 64 Rue De La Liberté. Give Catherine a quick call to find out the opening hours of her workshop before you go there (+596 696 08 45 44) and when you see her, give her a kiss from me !

🌴 In Guadeloupe :

At La Fabrik by Cathy B at the Marina de Pointe à Pitre (+590 590 23 51 17), an adorable workshop boutique that makes sublime little jewels and has just launched its customizable ready-to-wear collection.

At Claire Ambiance – 3 Rue Gothland in Baie Mahault (+590 690 30 99 20) where you will also discover the most beautiful range of furniture and decoration on the island.

🥥 In Tahiti :

At Blue Flamingo, a wonderful concept store featuring an ultra trendy selection that is unique on the island.

📲 On the marketplaces :

Corinne Coman, Miss France 2003, has just opened her online store Akamissco which sell Caribbean-inspired creations and Cénélia is one of her favourites !
You will find a sharp selection of fashion accessories, decorative objects and beauty products that will tropicalize your daily life and brighten up your home.

🔥 Coming soon :

In Australia at Vakog, in Touraine at Le Dressing d’Estelle and in Paris…

🌈 Would you like to become a reseller of the brand ?

Custom-made bags and clutch bags with prints created exclusively for you, customization of Cénélia with your logo or embroidery that we can imagine together, partnerships, collaborations for a particular event, contact me !

I would like to organize a private sale at home, is that possible ?
Yeeeeaaahh !

The concept is simple : invite your friends to participate in a Cénélia Party (5 people minimum) for a tea time or a cocktail between girls, let them know that they will have a great time, and here i’m coming with your Cénélia !

And in addition, the organizer will be offered a nice surprise 😉

Whether you live in the city or in a tiny village (even abroad, you know how much I love travelling), call me or send me an email, I look forward to meeting you !

I live far away... You still deliver me ?
Yes yes yes yes yes : we deliver your pretty Cénélia all over the world. Shipping is free in Metropolitan France and from 200€ of purchase anywhere else !

Another (real) good reason to fall for it !!

How long does it take from the time I order to the time it is shipped ?
All the Cénélia are assembled by hand in our workshops in the South West of France.

If the selected design is in stock, it will be shipped to you the same day or the day after your order.

Otherwise your love bag will be immediately put into packaging and you will have to wait a short week for us to make it happen. The same applies if you want to customize your creation. Good things take time !

We will of course keep you informed of the progress of the project : check your mail !

Are returns, exchanges or refunds possible ?
Yes of course 😉

If necessary, you have a fifteen days deadline from the delivery of your package to send us back your new and in perfect condition Cénélia bag. It will then be refunded or exchanged as you wish.

Simply contact us by email before any return.

Isn’t life beautiful?!

How do I personalise the medallion on my bag or Clutch bag?
Quite simply
1/ By checking the option “I want to personalise my Cénélia” on the form of the chosen creation
2/ By specifying the word, first name, initials etc. that you wish to engrave in the frame that will appear just below.

To ensure that the engraving is perfectly legible, it will be carried out on a maximum of three lines.

You want an arched engraving, you want to add a small motif, a heart, a star, your brand logo… : let your imagination run wild because each medallion is engraved to measure !

It's a gift and I would like to attach a note to my order
With pleasure ! Just specify it in the insert provided for this purpose on the page “Confirm your order” and we will write this sweet word on a pretty Cénélia card that will be slipped into your package.

We will also make the most beautiful gift wrapping….

Note : Take advantage of it, this service is free of charge.

I want a bag that would only be designed for me
Whether it is for a bachelorette party, a baby shower, a wedding, a birthday, your company or simply because you want a Cénélia bag (or a Clutch bag) to be made exclusively for you in a particular colour or weaving, contact me !

I love working on this type of project, so don’t hesitate !

I want black leather handles or a longer shoulder strap chain
It’s possible ! Simply make me the request by contacting me : click
The Cenelia bag of my dreams is out of stock
Don’t forget that these are always limited editions !

However, sometimes there is still enough material left in the workshop to make the model you love so much….

Contact me and we will see together if its realization is possible.

How do I maintain my Cenelia ?
To make your life easier, I wrote a blog article where I reveal all my advice to take care of your favorite fashion bag. To read it, click here !
Where is my order ?
As soon as your order has left the workshop, we will send you an email with the tracking number of your package.

If you did not receive this email, check your spam, it may be hiding there !

Otherwise, do not hesitate to contact us : click

I have waited patiently but still haven't received my order, how do we do ?
Depending on its destination, your package may take from 1 to 15 days to reach you. Obviously the West Indies and Reunion Island are further away than the pretty city of Bordeaux….

However, we are not exempt from a postal strike or a slowdown in the processing of Colissimo. So don’t worry, if the reasonable time limit is exceeded, let me know so I can conduct the investigation !

I didn't find the answer to my question. How can I contact you ?
By email, by phone, by coming to see me at the apartment shop: click

Don’t hesitate, I like to chat.

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